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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kat Su

Kat Su

October 30, 2026

5  out of  5
rating by Kat Su
"Ms Gabriella helped me secure a lower rate on my vehicle insurance. She was quick, efficient, and incredibly patient throughout the entire process."
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Priscila Zamora

October 28, 2026

5  out of  5
rating by Priscila Zamora
"Thank you for your assistance and support and appreciate the time and help provided and awesome rate for my new auto policy. Samantha thank you for working 30 mins earlier than your schedule shift to assist me."
We responded:
"Priscila, thank you for giving me the opportunity to show you the options you have for your family’s life insurance and for trusting me to help protect their future."
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Cristyn Baker

October 28, 2026

5  out of  5
rating by Cristyn Baker
"Judith is a very caring, kind and patient person. She’s also friendly and funny which is a big plus!!!!! I couldn’t have been treated any better and I appreciate State Farm for hiring only the best!!!! We as customers appreciate it."
We responded:
"Thank you so much for the 5-star rating, Cristyn! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Alejandra Palomera "
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Itzel Vera

October 26, 2026

5  out of  5
rating by Itzel Vera
"I worked with Judith Gonzalez and she did amazing! She did not make me feel pressured at all and gave me all the options needed and even got me a great deal to where it wasn’t even a question that I’d be switching. She even got me approved for more than I expected on a life insurance! She’s such a sweet person to work with and can’t recommend her enough!"
We responded:
"Thanks so much for the fantastic rating, Itzel! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Juan Pablo Sigala

October 26, 2026

5  out of  5
rating by Juan Pablo Sigala
"She was excellent and went beyond to get my paperwork done and lined up with mortgage"
We responded:
"Hi Juan, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Richland Hills.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Alejandra Palomera "
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Sudedra Franks

October 25, 2026

5  out of  5
rating by Sudedra Franks
"Alejandra and her team were amazing. Especially Estrella! She worked everything out with me and even called to verify if my Drive/Safe device had arrived yet. They did an amazing job helping me with an awesome rate for my vehicle!! I would highly recommend Alejandra and her team!!"
We responded:
"Thank you Sudedra for taking the time to let us know your experience you had with Estrella! Welcome to the State Farm family! "
Profile photo of Manuel Hernandez

Manuel Hernandez

October 25, 2026

5  out of  5
rating by Manuel Hernandez
"Outstanding service
I recommend Valeria for all your insurance needs great customer service .Coverage at a great affordable rate."
We responded:
"Thank you so much for your kind review, manuel!  If you need insurance assistance, we are just an email or call away! - Alejandra Palomera, your State Farm Agent   "
Profile photo of Sherise MacFeeley-Jones

Sherise MacFeeley-Jones

October 23, 2026

5  out of  5
rating by Sherise MacFeeley-Jones
"Val was wonderful to work with! She was helpful, professional, and made the process super easy and stress-free."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Michelle Zapata

October 23, 2026

5  out of  5
rating by Michelle Zapata
"valeria was very nice and helpful! very good at explaining what you need without breaking your bank or trying to add on unnecessary charges :-)"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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angie castillo

October 23, 2026

5  out of  5
rating by angie castillo
"Valeria was so helpful with all the questions I had. She was excellent in communicating and I was able to get my new policy within a couple of days. She gave me a few quotes that helped me choose the best option for myself!"
We responded:
"angie, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Richland Hills insurance team! - Your State Farm Agent, Alejandra Palomera "
Profile photo of Virginia Gutierrez

Virginia Gutierrez

October 23, 2026

5  out of  5
rating by Virginia Gutierrez
"I had a great experience with getting a quote for my auto insurance! The process was smooth and easy, and the customer service from the representative Samantha Hernandez was excellent. She was helpful, professional, and made sure I understood my options. I really appreciate the support and would definitely recommend them to anyone looking for auto insurance!"
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Maria Contreras

October 23, 2026

5  out of  5
rating by Maria Contreras
"Samantha was very professional and easy to work with, will recommend to anyone who is looking for insurance 😊"
We responded:
"Maria, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Garrett

Garrett

October 21, 2026

5  out of  5
rating by Garrett
"Arleth was very helpful getting my insurance switched over and made the process so easy."
We responded:
"Hi Garrett, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Alejandra Palomera’s team.  Please reach out to us if any questions come up!  - Alejandra Palomera’s Insurance Team "
Profile photo of ALDRIN LOPES

ALDRIN LOPES

October 20, 2026

5  out of  5
rating by ALDRIN LOPES
"Samantha was very helpful and easy to communicate."
We responded:
"Thank you so much for your wonderful feedback of us here at Alejandra Palomera’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Alejandra Palomera’s Insurance Team "
Profile photo of Kandace Ruiz

Kandace Ruiz

September 21, 2026

5  out of  5
rating by Kandace Ruiz
"Shout-out to Valerie for her incredible customer service! She went above and beyond and helped save me money."
We responded:
"Kandace, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Richland Hills insurance team! - Your State Farm Agent, Alejandra Palomera "
Profile photo of Alex Dimas

Alex Dimas

September 18, 2026

5  out of  5
rating by Alex Dimas
"Great experience with Samantha
Made sure I felt comfortable
Will recommend her to give you the best experience given !"
We responded:
"Thank you so much for the 5 stars, Alex! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Oscar Nandayapa

Oscar Nandayapa

September 11, 2026

5  out of  5
rating by Oscar Nandayapa
"My experience with State Farm was pleasant. Ms. Karoleena was very understanding and answered all my questions using a friendly tone of voice. She listened to my concerns. Excellent customer Service."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Alejandra Palomera’s team. "
Profile photo of Darius Garner

Darius Garner

September 11, 2026

5  out of  5
rating by Darius Garner
"I had a great experience working with Karoleena on my insurance quote! She was friendly, professional, patient, and did a great job walking me through everything and answering my questions. She made the entire process feel easy and comfortable from beginning to end.

You can tell she genuinely cares about helping people and making sure they understand their options. Keep up the amazing work, Karoleena! Highly recommend working with her!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Edar Nuñez

Edar Nuñez

September 11, 2026

5  out of  5
rating by Edar Nuñez
"Valeria is a very nice person and very helpful I would recommend her to anyone she is very professional ."
We responded:
"Edar, thank you for the amazing review! Our Richland Hills insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Alejandra Palomera, your State Farm Agent "
Profile photo of Leticia Palacios

Leticia Palacios

September 4, 2026

5  out of  5
rating by Leticia Palacios
"Samantha made things very easy and helped me through my whole process!!"
We responded:
"Hi Leticia, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Alejandra Palomera’s team.  Please reach out to us if any questions come up!  - Alejandra Palomera’s Insurance Team "
Profile photo of Jasmine Molina

Jasmine Molina

September 4, 2026

5  out of  5
rating by Jasmine Molina
"Very helpful ladies in this office! Huge thank you to Valeria for answering all my questions!"
We responded:
"Jasmine, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Alejandra Palomera and Team "
Profile photo of Martin Nguyen

Martin Nguyen

September 4, 2026

5  out of  5
rating by Martin Nguyen
"WE absolutely LOVE Arleth. Shes hilarious and gets things done! She answered every single question we had AND helped us with a low monthly cost insurance. ABSOLUTE LIFESAVER"
We responded:
"Hi Martin, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Alejandra Palomera’s team.  Please reach out to us if any questions come up!  - Alejandra Palomera’s Insurance Team "
Profile photo of Mario Hernandez

Mario Hernandez

September 4, 2026

5  out of  5
rating by Mario Hernandez
"It was very pleasing Samantha help me
So much & took good care of me
With my best interest."
Profile photo of Barbara Reynolds

Barbara Reynolds

September 1, 2026

5  out of  5
rating by Barbara Reynolds
"Val was incredible and very helpful with answering all of my questions. I highly recommend this agency everyone was so great!"
We responded:
"Thanks so much for the amazing review, Barbara! We really appreciate your support here in Hurst. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Mary Nguyen

Mary Nguyen

September 1, 2026

5  out of  5
rating by Mary Nguyen
"Samantha was absolutely fantastic! She got me a very good quote and the process was informative and super easy! I would referred her to anyone in a heartbeat!
Thank you again Samantha!"
We responded:
"Thank you so much Mary we appreciate your review!! 🤩"